Refund Policy

Last updated: October 23, 2026

1. Overview

At mediatou.store, we aim to provide clearly defined email marketing services and a professional customer experience.

This Refund Policy explains how cancellations and refund requests are handled for our digital services, including email campaign planning, copywriting, audience segmentation recommendations, and campaign-related support.

Please review the scope and deliverables of your selected package before placing an order.

2. Digital Services

Our services are delivered digitally. Unless explicitly stated otherwise, purchases do not involve physical products or shipping.

Each package may include specific deliverables, revision limits, and estimated timelines. These details will be provided on the relevant service page or confirmed before work begins.

3. Cancellation Before Work Begins

If you request cancellation before work on your order has started, you may be eligible for a full refund of the amount paid for that order.

To request cancellation, contact us through the Contact Us page on mediatou.store and include your order details.

We will confirm whether work has started and explain the next steps.

4. Refund Requests After Work Has Started

If work has already started, we will review the request based on the progress made, the deliverables completed, the agreed project scope, and applicable law.

Where appropriate, a partial refund may be offered for the portion of the service that has not been completed or provided.

Work already completed or delivered may not be refundable to the extent permitted by applicable law. This does not affect any mandatory refund rights you may have.

5. Completed Services

Once the agreed service has been fully delivered, refunds are generally not available solely because you changed your mind or did not achieve your preferred marketing results, subject to applicable law.

We do not guarantee particular sales, revenue, leads, email open rates, click-through rates, or conversions.

If a delivered service materially differs from the agreed scope, contact us so we can review the issue and determine an appropriate solution under the agreement and applicable law.

6. Incorrect or Incomplete Deliverables

If you believe that a deliverable is missing or does not match the agreed project scope, contact us with:

• Your order number.

• A description of the issue.

• Relevant supporting information, where available.

We will review the request and, where appropriate, work with you to correct the issue, complete the agreed deliverable, or consider another suitable remedy.

7. Customer Delays and Missing Information

Some services require information, instructions, approvals, or access from the customer.

If you do not provide the required information, project completion may be delayed. We will try to contact you to resolve the issue.

Any refund request in these circumstances will be assessed based on the work completed, the circumstances of the delay, the agreed terms, and applicable law.

8. How to Request a Refund

To request a cancellation or refund:

1. Visit the Contact Us page on mediatou.store.

2. Include your order number and the email address used for your purchase.

3. Explain the reason for your request.

4. Provide any relevant supporting information.

Please do not send payment card details or passwords in your request.

We aim to acknowledge refund requests within 3 business days and provide an update after reviewing the circumstances. This is a target response time, not a guarantee of a final decision within that period.

9. Approved Refunds

If a refund is approved, it will normally be issued to the original payment method where possible.

The time it takes for the funds to appear depends on the payment provider and your financial institution.

If the original payment method cannot accept the refund, we will contact you to discuss an appropriate alternative, subject to applicable law and payment-provider requirements.

10. Chargebacks and Payment Disputes

If you have a concern about an order, we encourage you to contact us first so we can review the issue.

Nothing in this policy prevents you from exercising any rights you have through your payment provider or under applicable law.

11. Legal Rights

This Refund Policy does not exclude, restrict, or replace any refund rights, consumer protections, or other legal rights that cannot lawfully be excluded or limited.

Where applicable law provides a right to cancel or obtain a refund that differs from this policy, the applicable legal requirement will prevail.

12. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be published on this page with an updated revision date.

The version applicable to an order will be interpreted consistently with applicable law and any specific written agreement for that order.

13. Contact Us

For questions about cancellations or refunds, please contact us through the Contact Us page on mediatou.store.

Please include your order number so we can identify your purchase and review your request.