Shipping and Delivery Policy

Last updated: October 23, 2026

1. Overview

Welcome to mediatou.store.

We provide digital email marketing services for businesses and marketing agencies. Our services are delivered electronically, so physical shipping is not required for standard service orders.

This policy explains how digital services are delivered and what you can expect after placing an order.

2. No Physical Shipping

Our standard services are digital. We do not ship physical products as part of these services.

Therefore:

• No physical shipping address is required unless specifically needed for an agreed purpose.

• No physical delivery or carrier tracking number is provided for standard digital services.

• Physical shipping fees do not apply to our standard digital services.

3. Digital Service Delivery

Depending on the package purchased, deliverables may include email campaign drafts, email copywriting, audience segmentation recommendations, campaign planning, or performance-related recommendations.

Deliverables may be provided by email or another agreed digital method.

The specific deliverables and delivery arrangements will be described on the relevant service page or confirmed with you before work begins.

4. Processing Time

Order processing and project work generally begin after payment is confirmed and we receive the information reasonably required to complete the service.

Estimated completion times depend on the selected package, project requirements, and the timely receipt of necessary information and approvals.

If a specific timeline has been agreed, we will use that timeline as the basis for delivery, subject to any necessary changes communicated to you.

5. Delivery Confirmation

Where appropriate, we may notify you by email when your digital deliverables are ready or have been sent.

Please ensure that the email address provided during checkout is accurate and check your inbox, spam, and junk folders if you cannot find a delivery message.

If you believe you have not received your deliverables within the agreed timeframe, please contact us.

6. Customer Responsibilities

To help us deliver your service efficiently, please:

• Provide a valid email address.

• Supply the project information and materials required for your selected service.

• Respond to reasonable requests for clarification or approval.

• Check your email inbox and spam or junk folders.

• Ensure you have the necessary permissions to share any customer lists or other personal data required for your project.

Missing information or delayed approvals may affect the estimated completion time.

7. Delays and Delivery Issues

If delivery is delayed or a technical issue prevents you from receiving your deliverables, contact us through the Contact Us page on mediatou.store.

We will review the situation and work with you to resolve the issue or agree on an appropriate next step.

If we cannot provide a service you have paid for, any applicable refund will be handled under our Refund Policy and applicable law.

8. International Customers

Because our services are delivered digitally, standard orders do not require international physical shipping.

Customers remain responsible for ensuring that their use of our services complies with the laws and regulations applicable to them.

9. Contact Us

If you have questions about service delivery or believe your order has not arrived, please contact us through the Contact Us page on mediatou.store.

Please include your order number and the email address used for your purchase so we can identify your order and assist you.

Thank you for choosing mediatou.store.